If it isn't what you needed, we'll refund it.

Credits you have bought and not spent are refundable for 30 days from purchase. We refund the unspent balance at the price you paid per credit.

Spent credits are not refundable. A credit is spent when it produces something you keep: a screenshot set downloaded, a set pushed to the App Store or Google Play, or listing copy published in one language.

There is no threshold and no cliff here. Spend four of five credits and the fifth is still refundable.

The Launch Kit is refundable in full within 14 days of purchase, provided you have used it for no more than 5 billable actions — downloads, store pushes, or published languages, counted together.

The reason for a limit at all: the Kit is a fixed window of unlimited use, so there is no unspent portion to give back. The limit is set where it means “tried it and it wasn't right” rather than “finished the launch”. You can build, preview and edit as much as you like without touching it — nothing counts until something is downloaded or reaches a store.

Cancel from your account settings at any time. Your subscription stays active until the end of the period you have already paid for, and does not renew. Cancelling never removes access you have paid for.

The current period is refundable within 14 days of that period's charge, on the same basis as the Launch Kit: up to 5 billable actions in the period. Earlier periods are not refundable.

If a renewal caught you off guard and you have not used the new period, tell us — we would rather refund it than keep money someone did not mean to spend.

• Billing errors. Charged twice, charged the wrong amount, or charged after cancelling.
• Something broken on our side. If exports, translation or store uploads fail because of a fault we cannot fix for you, the usage limits above do not apply.
• Charges you did not authorise.

One downloaded screenshot set, one set pushed to the App Store or Google Play, or listing copy published in one language. These are the same events that spend a credit on the pay-as-you-go plan, so the count is the same thing you already see on your billing page.

Creating projects, editing designs, switching device frames, previewing, translating and running the ASO console are all free and none of them count.

Email support@launchshots.com from the address on your account and say what you bought and what went wrong. You do not need to justify it beyond that.

We aim to reply within two business days. Approved refunds go back to the original payment method and typically take 5–10 business days to appear, depending on your bank.

Payments are processed by Dodo Payments as merchant of record, so the refund is issued through them and may appear on your statement under their name.

Nothing here limits rights you have under the consumer law where you live. If you are in the UK or EU and have a statutory right to withdraw from a digital purchase, that right applies regardless of the limits above — contact us and we will honour it.